Service is a competitive advantage that can distinguish a corporate from itʼs competitors.
Customers willing to contribute and committed more to a company with high commitment in doing
their best in servicing their customers.
The challenge is, service is more that treating your customers with smile and prompt words. It is a
soul, a paradigm, a spirit of striving to craft a smile at your customersʼ face and delight feeling while
doing business with you. Even more, the customers are happily spread a good word of mouth
about you to others, and leverage your success.
Lentera excel your way to reach that goal. Starting with understanding your customers needs,
expectations and thought with suitable research and study. Crafting a corporate service strategy
that give you a clear service roadmap. Cascading the spirit, knowledge and skill to all people in the
company to have the same passion in service. Connect you with your customers with applicable
and trusted Customer Relationship System.
With experience in many industries, our research, consulting, learning and CRM system will be
benefit to your company in reaching your service success.
Chief Executive Office
Adults want to change by beginning with accepting the person who is invited the change. And get the benefits of such changes through the learning process to get the environment that supports the changes. Once you get the changes, you forget the old ways and use the new ones. Lentera is committed to be side by side with their clients in achieving the vision. To do this, Lentera provides experience the change process which is effective and fun. We use “Experiential Learning Approach” which most suitable for adult learning process to generate optimal impact of a training.
In all learning process, we focusing on 4 fundamental things that service person should have to maximize their contribution to company success, attitude,
knowledge, skill and spirit.
Our Learning Process are INSIGHTFUL, SIMPLE, PRACTICAL and FUN ;
- Our learning process is insightful. We are focusing to deliver our customer expectation of the training and help them to maximize behavior change on the job right after the learning process.
- We deliver the message with simple way, using daily customer language. Our Facilitator will use daily examples and stories to be easily understood by each level of audience.
- We emphasis on self trial and role play to help audience ready to use the new way of doing or skill. It’s practical.
- We strive to have a fun learning environment start with a fun facilitators, fun games and activities and attractive visual aids.
Build a service culture is not a one day work. It is a journey to walk with commitment of your entire company’c component, strategy, people, system and product. We helping our customer walk this journey to reach their service vision start from understanding their customers and them selves, crafting a service strategy for their service delivery and cascade them into everyday activities and monitor it’s effectiveness and consistency. We use R.O.A.D ( Research, Outline, Activate and Delivery ) approach which become Lentera’s popular service consultancy approach